The Report Queue is an optional feature in Assure that enables users to generate reports in PDF, Word, or Excel format without pausing their work. When a user requests a report in one of these formats, Assure adds the report to a processing queue in the background. The user receives an in-system notification when the report is ready and can then download it to their local machine. It is still possible to run a report directly in the browser without using the queue; browser-based reports process immediately and open in a separate browser tab. Accessing the Report Queue from the main menu requires the relevant user permissions. This feature must be enabled on the system before it can be used.
The Report Queue is an optional feature that can be enabled in Assure to allow users to continue working on or navigating through the Assure system while waiting for a report to be produced.
When the Report Queue is enabled, it applies across all Assure modules wherever a Standard System Report (a pre-configured report template provided within Assure for a specific module) is available.
Prerequisites
- The Report Queue functionality must be enabled on your Assure instance. Contact your Customer Success Manager to request activation.
- To access the Report Queue directly from the main menu, the relevant user permissions must be assigned to your account by a system administrator.
- Users must have the View Reports Role Permission (a set of access rights defining what actions a user can perform within specified Modules and Organisational Units) to generate reports.
How Report Queuing Works
Once the Report Queue is enabled, it can be used by navigating to any report as you normally would, and clicking on the PDF, Word or Excel output options.
| Output Format | Behaviour |
|---|---|
| Added to the Report Queue; notification sent when ready | |
| Word | Added to the Report Queue; notification sent when ready |
| Excel | Added to the Report Queue; notification sent when ready |
| View in Browser | Processes immediately; opens in a separate browser tab |
Steps to Use the Report Queue
1. Navigate to a Report
Navigate to the relevant Module (for example, Incident Record, Risk Assessment, or Audit) and access the Reports menu as you would normal.
2. Select the Output Format
Click either the PDF, Word, or Excel output button.
3. Confirm the Queue Submission
If any of these are clicked, the report is automatically added to the queue. A popup message appears informing the user that the report has been successfully added to the processing queue and showing its position in the queue.
4. Continue Working
The user can continue to navigate or work within Assure while the report processes in the background.
5. Receive the Notification
The user is also notified when the report is ready to view.
6. Download the Report
Click the link in the notification to download the report to your local machine.
Accessing the Report Queue from the Main Menu
The Report Queue can also be accessed directly from the main menu if the user has the relevant permissions.
This provides a centralised location to view and manage all queued and completed reports without navigating to individual modules.
Notes and Warnings
Note: The Report Queue must be enabled on your Assure instance before it can be used. If the feature is not available, contact your Customer Success Manager.
Note: Reports generated in PDF, Word, or Excel formats are processed in a queue. You will receive a notification when the report is ready.
Note: Access to the Report Queue from the main menu is controlled by user permissions. If the menu option is not visible, contact your system administrator to review your role configuration.
Note: Module and submodule names may vary depending on your organisation's configuration of Assure.
AI Metadata
- Product Area: Assure -- Reporting; applicable across all Assure Modules
- User Role: All Assure users with the View Reports Role Permission; System Administrators (for enabling the feature and managing permissions)
- Tags: Report Queue, PDF Report, Word Report, Excel Report, Standard System Report, Notifications, Report Download, Reporting, Assure, Module Reports
- Version/Region: All Assure versions; all regions (feature must be enabled per instance)
- Important Synonyms:
- Report Queue = report queuing, queued report, background report processing
- PDF/Word/Excel output = downloadable report format
- View in Browser = browser report, viewer, non-queued report
- Standard System Report = Standard Report, pre-built report, system report
- Notification = report ready alert, in-system notification
- Suggested Embedding Keywords: Report Queue Assure, how to use report queue, PDF report Assure, Word report Assure, Excel report Assure, download report Assure, report notification Assure, background report Assure, run report without waiting Assure, report queue main menu, enable report queue Assure
- Relevant Modules and Cross-Module Implications: The Report Queue is a cross-module feature. It applies to Standard System Reports across all Assure Modules (for example: Incident, Risk Assessment, Audit, Equipment Register, Contractor Register, Training). The queue behaviour is consistent regardless of which module triggers the report. The browser/viewer output option remains available in all modules and is not affected by the Report Queue. No module-specific configuration is required beyond enabling the feature at the system level.