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Access the Assure Login Page and Log In to Assure

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Summary

This article explains how to access the Assure login page, log in using username and password credentials, enable persistent login, reset your password, and use Single Sign-On (SSO) authentication if configured.

Prerequisites

  • A valid Assure username and password (provided by your organization's Assure administrator)
  • An active email address associated with your Assure user account (required for password resets)
  • Access to a supported device (mobile, tablet, or desktop with a web browser)
  • (Optional) SSO credentials if Single Sign-On is enabled for your organization

Problem/Intent

Users need to access the Assure platform to manage health, safety, and compliance workflows. This article provides step-by-step guidance on logging in, resetting forgotten passwords, and navigating the login page when Single Sign-On is enabled.

Accessing the Assure Login Page

  1. Open a web browser on your device (mobile, tablet, or desktop).
  2. Navigate to your organization's Assure login URL (provided by your Assure administrator or Customer Success Manager).
  3. The Assure login page displays the following elements: 
    • Username fieldPassword fieldLog in button"Keep me logged in" checkbox"
    • Forgot your password?" link(Optional)
    • Links to AssureGO+ portals (if enabled)
    • Link to the Knowledge Base for help documentation

Logging In with Username and Password

  1. Enter your Assure username in the "Username" field.
  2. Enter your Assure password in the "Password" field.
  3. (Optional) Select the "Keep me logged in" checkbox to remain logged in on the current device and browser. This prevents re-entry of credentials on subsequent visits.
  4. Click the "Log in" button.
  5. If credentials are correct, the Assure dashboard or home page displays.

   

Logging In with Single Sign-On (SSO)

  1. If your organization uses Single Sign-On:On the Assure login page, locate the button labeled with your SSO provider name (e.g., "Log in with Azure AD").
  2. Click the SSO provider button.
  3. You are redirected to your organization's SSO authentication page.
  4. Enter your SSO credentials (as configured by your IT department).

  5. Upon successful authentication, you are redirected to the Assure dashboard.

Note: If SSO is enforced, the username/password login section may be hidden. To access it, click the "Login with username and password" link (if enabled by your administrator).

Resetting a Forgotten Password

  1. On the Assure login page, click "Forgot your password?"
  2. The password reset page displays.
  3. Enter your valid Assure username in the "User Name" field.
  4. Click the button to submit the reset request.
  5. A password reset email containing a secure link is sent to the email address registered in your Assure user account.
  6. Open the email and click the password reset link.
  7. Follow the on-screen instructions to set a new password.
  8. Return to the Assure login page and log in using your new password.

 

  
  
 Note: If the User Name field is left empty, a validation message displays prompting you to enter a valid username.

Notes & Warnings

  • The "Keep me logged in" option stores credentials locally on the device and browser. Do not enable this feature on shared or public devices.
  • If you do not receive a password reset email, verify that your email address is correctly registered in your Assure user account. Contact your Assure administrator or Customer Success Manager for assistance.
  • The Assure login page is responsive and supports touch-enabled displays on mobile and tablet devices.
  • SSO configuration and availability depend on your organization's settings. Contact your IT department or Assure administrator if SSO login is unavailable.
  • When SSO is enforced, the option to log in with username and password may be disabled. This setting is controlled in the Assure System Settings by an administrator.

Troubleshooting

Issue: Unable to Log In with Username and Password

Possible Causes:

  • Incorrect username or password
  • Account locked due to too many failed login attemptsPassword expired

Diagnostics:

  • Verify username is entered correctly (case-sensitive).
  • Check for typos in password (ensure Caps Lock is off).
  • Look for error messages such as "Invalid username or password" or "Your account has been locked."

Resolution:

  1. Confirm username and password with your Assure administrator.
  2. If the account is locked, contact your administrator to unlock it.
  3. If the password is expired, click "Forgot your password?" and reset it.
  4. Retry login after correcting credentials.

Issue: Password Reset Email Not Received

Possible Causes:

  • Incorrect username entered
  • Email address not registered in Assure user account
  • Email filtered to spam/junk folder

Diagnostics:

  • Verify username matches the registered user account exactly.
  • Check spam/junk email folders.Confirm email address is associated with your Assure user account.

Resolution:

  • Re-enter the username carefully on the reset password page.
  • Check spam/junk folders for the reset email.If still not received, contact your Assure administrator to verify the registered email address.
  • Administrator may need to manually update the email address and resend the reset link.

Issue: "Keep Me Logged In" Not Working

Possible Causes:

  • Browser cookies disabled
  • Browser set to clear cookies on exitIncognito/private browsing mode active

Diagnostics:

  • Check browser settings for cookie permissions.
  • Verify browser is not in private browsing mode.

Resolution:

  • Enable cookies in browser settings.Disable "Clear cookies on exit" in browser privacy settings.
  • Do not use incognito or private browsing mode.
  • Select "Keep me logged in" again after adjusting settings.

Issue: SSO Login Button Not Displayed

Possible Causes:

  • SSO not enabled for your organization
  • Browser cache displaying outdated login page

Diagnostics:

  • Confirm with your IT department or Assure administrator that SSO is enabled.
  • Clear browser cache and reload the login page.

Resolution:

  • Contact your Assure administrator or Customer Success Manager to confirm SSO configuration.
  • Clear browser cache and cookies, then reload the login page.
  • If SSO is enabled but still not visible, contact Evotix Technical Support.

Issue: Validation Message "User Name Field is Empty"

Possible Causes:

  • Username field left blank on password reset page

Resolution:

  • Enter your valid Assure username in the User Name field.
  • Click the submit button again.

Related Articles

  • Configure Password and Login Management in Assure System Settings
    Provides an overview of the Password and Login Management area in Assure, including how to manage and customize password and login settings, password complexity, expiration, account lockout, and notification settings.
  • Assure SSO Azure AD Configuration Guide - ANZ
    Details the steps for configuring Single Sign-On (SSO) with Azure Active Directory for Assure, including application registration, API permissions, and what the SSO login screen looks like.
  • Assure SSO Azure AD Configuration Guide - UK2 (EMEA)
    Explains how to set up SSO with Azure AD for Assure, including setting the Application ID URI, defining API scopes, and ensuring user identity matches between Azure AD and Assure.
  • Assure SSO - Removing Assure Login Options when using SSO
    Describes the login interface when SSO is enforced, showing that only SSO authentication is available and providing support links for login issues.
  • Assure SSO Azure AD Configuration Guide - UK (EMEA)
    Covers API permissions configuration for SSO in Azure, including granting admin consent, setting Application ID URI, and what the SSO login screen looks like.

 

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