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How to Reset a Forgotten Assure Password

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Summary:

This article explains how to reset a forgotten Assure password using the password reset link on the Assure login screen. Users must provide their Assure URL and username to initiate the reset process and will receive a time-limited email link to complete the password change.

Prerequisites:

  • Access to the Assure login screen via the unique Assure URL
  • A valid username for the Assure account
  • Access to the registered email address associated with the Assure account
  • The password reset link is valid for 48 hours from the time of request

Problem/Intent:

Users who have forgotten their Assure password or wish to reset it need a self-service method to regain access to their account without requiring administrator intervention. This process allows users to securely request and complete a password reset through email verification.

Steps:

Step 1: Navigate to the Assure Login Screen

  1. Open a web browser.
  2. Enter the unique Assure URL provided by the organization.
  3. The Assure login screen will be displayed if the user is not already logged in.

 

Step 2: Initiate the Password Reset Request

  1. On the Assure login screen, locate and select the "Forgot your password?" link.
  2. The password reset request form will be displayed.

 

Step 3: Enter the Username

  1. In the username field, enter the Assure username (not the email address).
  2. Note: For some organizations, the username may be the same as the email address. If the username is unknown, contact the system administrator for assistance.
  3. Select the Submit or Reset Password button to submit the request.

 

Step 4: Confirmation and Email Receipt

  1. A confirmation message will be displayed on the screen indicating that the password reset email has been sent.
  2. Check the registered email inbox for an email from Evotix Assure containing the password reset link.
  3. Note: The email may take a few minutes to arrive. Check spam or junk folders if the email is not received within a reasonable time.

 

Step 5: Complete the Password Reset

  1. Open the password reset email.
  2. Select the password reset link provided in the email.
  3. The Assure password reset page will open in the web browser.
  4. Enter a new password according to the password complexity requirements configured by the organization.
  5. Confirm the new password by entering it a second time.
  6. Select the Save or Reset Password button to complete the process.
  7. A confirmation message will be displayed indicating that the password has been successfully reset.

Step 6: Log In with the New Password

  1. Navigate to the Assure login screen using the Assure URL.
  2. Enter the username.
  3. Enter the new password.
  4. Select the Login button to access the Assure system.

Notes & Warnings:

  • The password reset link is valid for 48 hours from the time of request. If the link expires, the user must request a new password reset email by repeating the process from Step 1.
  • Password complexity requirements (such as minimum length, special characters, uppercase letters, etc.) are defined by the organization's Assure system settings and must be met when creating a new password.
  • If the unique Assure URL or username is unknown, contact the Evotix representative or the organization's system administrator for assistance.
  • Only one password reset link is active at a time. Requesting a new reset email will invalidate any previous reset links.
  • The username field requires the Assure username, not the email address, unless the organization has configured usernames to match email addresses.

Examples:

Example 1: Successful Password Reset

Scenario: A user has forgotten their Assure password.

  1. The user navigates to https://company.sheassure.net/ and sees the Assure login screen.
  2. The user selects "Forgot your password?"
  3. The user enters the username john.smith and submits the request.
  4. A confirmation message appears: "A password reset email has been sent to your registered email address."
  5. The user opens the email and selects the reset link.
  6. The user enters a new password NewP@ssw0rd2024 that meets the complexity requirements.
  7. The user confirms the password and selects "Save."
  8. A confirmation message appears: "Your password has been successfully reset."
  9. The user logs in using the username john.smith and the new password NewP@ssw0rd2024.

Expected Result: The user successfully resets the password and gains access to the Assure system.

Example 2: Expired Password Reset Link

Scenario: A user requests a password reset but does not complete the process within 48 hours.

  1. The user requests a password reset on Monday at 10:00 AM.
  2. The user receives the password reset email but does not open it.
  3. On Thursday at 11:00 AM (more than 48 hours later), the user attempts to use the reset link.
  4. The Assure system displays an error message: "This password reset link has expired. Please request a new password reset email."
  5. The user returns to the Assure login screen and selects "Forgot your password?" again.
  6. The user enters the username and submits a new reset request.
  7. The user receives a new password reset email and completes the reset process within the 48-hour validity window.

Expected Result: The user must request a new password reset email and complete the process within the 48-hour validity period.

Example 3: Username Not Known

Scenario: A user has forgotten both the password and the username.

  1. The user navigates to the Assure login screen.
  2. The user selects "Forgot your password?"
  3. The user does not know the username and cannot proceed with the reset request.
  4. The user contacts the system administrator or Evotix representative.
  5. The administrator provides the username jane.doe to the user.
  6. The user enters the username jane.doe and submits the password reset request.
  7. The user receives the password reset email and completes the process.

Expected Result: The user contacts the administrator to obtain the username and then successfully resets the password.

Troubleshooting:

Issue 1: Password Reset Email Not Received

Cause: The email may be delayed, blocked by spam filters, or the email address on file is incorrect.

Diagnostics:

  • Check the spam, junk, or promotions folders in the email inbox.
  • Verify that the email address associated with the Assure account is correct.

Resolution:

  1. Wait a few minutes and check the email inbox again, including spam and junk folders.
  2. If the email is still not received after 10 minutes, contact the system administrator to verify the registered email address.
  3. If the email address is incorrect, request that the administrator update it in the Assure system.
  4. Once the email address is corrected, request a new password reset email by repeating the process from Step 1.

Issue 2: Password Reset Link Expired

Cause: The password reset link is only valid for 48 hours. The user did not complete the reset process within this time frame.

Error Message: "This password reset link has expired. Please request a new password reset email."

Resolution:

  1. Return to the Assure login screen.
  2. Select "Forgot your password?"
  3. Enter the username and submit a new password reset request.
  4. Check the registered email inbox for the new password reset email.
  5. Complete the password reset process within 48 hours of receiving the new email.

Issue 3: New Password Does Not Meet Complexity Requirements

Cause: The new password does not meet the password complexity requirements configured by the organization (e.g., minimum length, special characters, uppercase letters, numbers).

Error Message: "Password does not meet the required complexity. Please ensure the password includes [specific requirements]."

Resolution:

  1. Review the password complexity requirements displayed on the password reset page or provided by the organization.
  2. Create a new password that meets all specified requirements (e.g., at least 8 characters, one uppercase letter, one number, one special character).
  3. Re-enter the new password and confirm it.
  4. Select "Save" to complete the password reset.

Issue 4: Username Unknown

Cause: The user does not know or cannot remember the Assure username.

Resolution:

  1. Contact the organization's system administrator or Evotix representative.
  2. Provide identifying information (e.g., full name, email address) to verify identity.
  3. The administrator will provide the correct username.
  4. Use the provided username to complete the password reset process.

Issue 5: Password Reset Link Does Not Open

Cause: The password reset link in the email may be broken, the browser may have compatibility issues, or the link may have been clicked multiple times, invalidating it.

Resolution:

  1. Copy the entire password reset URL from the email and paste it directly into the browser address bar.
  2. Ensure the browser is up to date and compatible with Assure (e.g., Chrome, Firefox, Edge, Safari).
  3. Clear the browser cache and cookies, then try the link again.
  4. If the link still does not work, request a new password reset email by repeating the process from Step 1.

Related Articles:

Summary:

This article explains how to reset a forgotten Assure password using the password reset link on the Assure login screen. Users must provide their Assure URL and username to initiate the reset process and will receive a time-limited email link to complete the password change.

Prerequisites:

  • Access to the Assure login screen via the unique Assure URL
  • A valid username for the Assure account
  • Access to the registered email address associated with the Assure account
  • The password reset link is valid for 48 hours from the time of request

Problem/Intent:

Users who have forgotten their Assure password or wish to reset it need a self-service method to regain access to their account without requiring administrator intervention. This process allows users to securely request and complete a password reset through email verification.

Steps:

Step 1: Navigate to the Assure Login Screen

  1. Open a web browser.
  2. Enter the unique Assure URL provided by the organization.
  3. The Assure login screen will be displayed if the user is not already logged in.

 

Step 2: Initiate the Password Reset Request

  1. On the Assure login screen, locate and select the "Forgot your password?" link.
  2. The password reset request form will be displayed.

 

Step 3: Enter the Username

  1. In the username field, enter the Assure username (not the email address).
  2. Note: For some organizations, the username may be the same as the email address. If the username is unknown, contact the system administrator for assistance.
  3. Select the Submit or Reset Password button to submit the request.

 

Step 4: Confirmation and Email Receipt

  1. A confirmation message will be displayed on the screen indicating that the password reset email has been sent.
  2. Check the registered email inbox for an email from Evotix Assure containing the password reset link.
  3. Note: The email may take a few minutes to arrive. Check spam or junk folders if the email is not received within a reasonable time.

 

Step 5: Complete the Password Reset

  1. Open the password reset email.
  2. Select the password reset link provided in the email.
  3. The Assure password reset page will open in the web browser.
  4. Enter a new password according to the password complexity requirements configured by the organization.
  5. Confirm the new password by entering it a second time.
  6. Select the Save or Reset Password button to complete the process.
  7. A confirmation message will be displayed indicating that the password has been successfully reset.

Step 6: Log In with the New Password

  1. Navigate to the Assure login screen using the Assure URL.
  2. Enter the username.
  3. Enter the new password.
  4. Select the Login button to access the Assure system.

Notes & Warnings:

  • The password reset link is valid for 48 hours from the time of request. If the link expires, the user must request a new password reset email by repeating the process from Step 1.
  • Password complexity requirements (such as minimum length, special characters, uppercase letters, etc.) are defined by the organization's Assure system settings and must be met when creating a new password.
  • If the unique Assure URL or username is unknown, contact the Evotix representative or the organization's system administrator for assistance.
  • Only one password reset link is active at a time. Requesting a new reset email will invalidate any previous reset links.
  • The username field requires the Assure username, not the email address, unless the organization has configured usernames to match email addresses.

Examples:

Example 1: Successful Password Reset

Scenario: A user has forgotten their Assure password.

  1. The user navigates to https://company.sheassure.net/ and sees the Assure login screen.
  2. The user selects "Forgot your password?"
  3. The user enters the username john.smith and submits the request.
  4. A confirmation message appears: "A password reset email has been sent to your registered email address."
  5. The user opens the email and selects the reset link.
  6. The user enters a new password NewP@ssw0rd2024 that meets the complexity requirements.
  7. The user confirms the password and selects "Save."
  8. A confirmation message appears: "Your password has been successfully reset."
  9. The user logs in using the username john.smith and the new password NewP@ssw0rd2024.

Expected Result: The user successfully resets the password and gains access to the Assure system.

Example 2: Expired Password Reset Link

Scenario: A user requests a password reset but does not complete the process within 48 hours.

  1. The user requests a password reset on Monday at 10:00 AM.
  2. The user receives the password reset email but does not open it.
  3. On Thursday at 11:00 AM (more than 48 hours later), the user attempts to use the reset link.
  4. The Assure system displays an error message: "This password reset link has expired. Please request a new password reset email."
  5. The user returns to the Assure login screen and selects "Forgot your password?" again.
  6. The user enters the username and submits a new reset request.
  7. The user receives a new password reset email and completes the reset process within the 48-hour validity window.

Expected Result: The user must request a new password reset email and complete the process within the 48-hour validity period.

Example 3: Username Not Known

Scenario: A user has forgotten both the password and the username.

  1. The user navigates to the Assure login screen.
  2. The user selects "Forgot your password?"
  3. The user does not know the username and cannot proceed with the reset request.
  4. The user contacts the system administrator or Evotix representative.
  5. The administrator provides the username jane.doe to the user.
  6. The user enters the username jane.doe and submits the password reset request.
  7. The user receives the password reset email and completes the process.

Expected Result: The user contacts the administrator to obtain the username and then successfully resets the password.

Troubleshooting:

Issue 1: Password Reset Email Not Received

Cause: The email may be delayed, blocked by spam filters, or the email address on file is incorrect.

Diagnostics:

  • Check the spam, junk, or promotions folders in the email inbox.
  • Verify that the email address associated with the Assure account is correct.

Resolution:

  1. Wait a few minutes and check the email inbox again, including spam and junk folders.
  2. If the email is still not received after 10 minutes, contact the system administrator to verify the registered email address.
  3. If the email address is incorrect, request that the administrator update it in the Assure system.
  4. Once the email address is corrected, request a new password reset email by repeating the process from Step 1.

Issue 2: Password Reset Link Expired

Cause: The password reset link is only valid for 48 hours. The user did not complete the reset process within this time frame.

Error Message: "This password reset link has expired. Please request a new password reset email."

Resolution:

  1. Return to the Assure login screen.
  2. Select "Forgot your password?"
  3. Enter the username and submit a new password reset request.
  4. Check the registered email inbox for the new password reset email.
  5. Complete the password reset process within 48 hours of receiving the new email.

Issue 3: New Password Does Not Meet Complexity Requirements

Cause: The new password does not meet the password complexity requirements configured by the organization (e.g., minimum length, special characters, uppercase letters, numbers).

Error Message: "Password does not meet the required complexity. Please ensure the password includes [specific requirements]."

Resolution:

  1. Review the password complexity requirements displayed on the password reset page or provided by the organization.
  2. Create a new password that meets all specified requirements (e.g., at least 8 characters, one uppercase letter, one number, one special character).
  3. Re-enter the new password and confirm it.
  4. Select "Save" to complete the password reset.

Issue 4: Username Unknown

Cause: The user does not know or cannot remember the Assure username.

Resolution:

  1. Contact the organization's system administrator or Evotix representative.
  2. Provide identifying information (e.g., full name, email address) to verify identity.
  3. The administrator will provide the correct username.
  4. Use the provided username to complete the password reset process.

Issue 5: Password Reset Link Does Not Open

Cause: The password reset link in the email may be broken, the browser may have compatibility issues, or the link may have been clicked multiple times, invalidating it.

Resolution:

  1. Copy the entire password reset URL from the email and paste it directly into the browser address bar.
  2. Ensure the browser is up to date and compatible with Assure (e.g., Chrome, Firefox, Edge, Safari).
  3. Clear the browser cache and cookies, then try the link again.
  4. If the link still does not work, request a new password reset email by repeating the process from Step 1.

Related Articles:

AI Metadata:

  • Product Area: Assure – User Authentication and Login Management
  • User Role: Assure End User, System Administrator, Evotix Support Representative
  • Tags: password reset, forgot password, login, username, email verification, account access, password recovery, self-service, user authentication, password link, password expiration, Assure login screen
  • Version/Region: All Assure versions, all regions
  • Important synonyms: reset password, password recovery, forgot password, password reset link, password reset email, username retrieval, login assistance, account recovery, self-service password reset

Suggested embedding keywords: Assure password reset, forgot Assure password, reset password email, password reset link, Assure login, username, password recovery, self-service password reset, password expiration, email verification, Assure URL, account access

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