Summary
This article explains how to install the AssureGO+ portal as a home screen shortcut on desktop and mobile devices using Chrome (Desktop/Android) and Safari (iOS). This allows users to quickly access specific portals or forms without navigating through a browser.
Prerequisites
- Access to a published AssureGO+ portal URL
- Supported browser installed:
- Chrome (Desktop: Windows, macOS, Linux)
- Chrome (Android)
- Safari (iOS)
- Appropriate device permissions to add home screen shortcuts
Problem/Intent
Users need a convenient, fast way to access AssureGO+ portals or specific forms without repeatedly entering URLs or bookmarking pages. Adding AssureGO+ to the home screen provides:
- One-tap access to the portal
- A dedicated app-like experience
- The ability to install multiple shortcuts for different portals or forms
- Offline capability (depending on portal configuration)
This is especially useful for field workers, safety officers, or users who frequently submit forms or view published content.
How do I add AssureGO+ Portal to my Device's Home Screen?
From the options or banner within your selected browser tap the "Add to Homescreen" option, you will notice an icon of the website or a screenshot of the website is added to your devices Homescreen instantly. Tap the icon from your Homescreen and the AssureGO+ app will open.
It is possible to add more than one icon to a user’s device, to access different portals or different forms they just require the specific URLs.
Chrome for Desktop (Windows, macOS, Linux)
- Open the Google Chrome browser on the desktop.
- Navigate to the AssureGO+ portal URL provided by the system administrator or Customer Success Manager.
- Click the three-dot menu icon in the top-right corner of Chrome > Click Cast, Save and Share > Select "Install [your portal name]" from the dropdown menu.
- Click the Install button in the confirmation dialog.
- Chrome creates a shortcut icon on the desktop.
- Double-click the desktop icon to launch AssureGO+ in a standalone window.
Chrome for Android option 1
- Open the Chrome app on the Android device.
- Navigate to the AssureGO+ portal URL.
- Wait for the browser to display the "Add [portal name] to Home screen" prompt banner at the bottom of the screen.
- Tap the Add button in the prompt.
- Chrome adds the portal icon to the device home screen.
- Tap the icon from the home screen to open the AssureGO+ portal.
Chrome for Android option 2
- Open the Chrome app on the Android device.
- Navigate to the AssureGO+ portal URL.
- Tap the three-dot menu icon in the top-right corner of Chrome.
- Select "Add to Home screen" from the menu.
- Enter a descriptive name for the shortcut (e.g., "Safety Portal" or "Incident Form").
- Tap Add.
- Chrome adds the shortcut to the home screen.
- Tap the icon from the home screen to open the AssureGO+ portal.
iOS Safari
- Open the Safari browser on the iOS device.
- Navigate to the AssureGO+ portal URL.
- Tap the Share button (square icon with upward arrow) located in the bottom toolbar or top-right corner (depending on iOS version).
- Scroll down and select "Add to Home Screen" from the share sheet menu.
Enter a descriptive name for the shortcut (e.g., "AssureGO+ Portal"). - Tap Add in the top-right corner.
- Safari adds an icon to the device home screen.
- Tap the icon from the home screen to open the AssureGO+ portal.
Notes & Warnings
- Multiple Shortcuts: Users can add multiple AssureGO+ icons to their device by repeating the process with different portal URLs or form-specific URLs.
- Naming Shortcuts: Use clear, descriptive names to distinguish between different portals or forms (e.g., "Safety Observations," "Incident Reporting").
- Browser Compatibility: This feature is supported in Chrome (Desktop/Android) and Safari (iOS). Other browsers may not support home screen installation.
- Portal URL Required: Users must obtain the correct portal URL from their system administrator, Customer Success Manager, or Customer Development Manager.
- Icon Appearance: The shortcut icon may display the website's logo, a screenshot, or a default browser icon depending on portal configuration.
- Offline Access: If the portal is configured for offline use, the installed shortcut will allow access to cached content without an internet connection (AssureGO+ feature).
Troubleshooting
| Issue | Cause | Resolution |
| No "Add to Home Screen" option appears | Browser does not support the feature, or the portal is not configured for installation. | Ensure the user is using Chrome (Desktop/Android) or Safari (iOS). Verify the portal is published and configured for home screen installation. Contact the system administrator. |
| Shortcut icon displays a generic browser icon | Portal does not include a custom icon or manifest file. | Contact the system administrator or Customer Development Manager to configure a custom portal icon. |
| Shortcut opens in browser instead of standalone mode | Shortcut was added via bookmark instead of "Add to Home Screen." | Repeat the installation process using the "Add to Home Screen" option from the browser menu or prompt. |
| Portal URL does not load | Incorrect URL, network issue, or portal access restriction. | Verify the URL with the system administrator. Check internet connectivity. Ensure the device IP address is allowed (if IP restrictions are enabled). |
| Multiple icons appear for the same portal | User added the shortcut multiple times. | Delete duplicate icons by long-pressing (Android) or holding (iOS) and selecting Remove or Delete. |
| Shortcut disappears after device restart | Shortcut was not properly installed or device storage cleared cache. | Reinstall the shortcut using the correct browser method. Check device storage settings. |
Cross-Module Relevance
None. This article is specific to AssureGO+ portal installation and does not span multiple product modules or subsystems.
Metadata
Product Area: AssureGO+, Portal
User Role: End User, Field Worker, Safety Officer, Administrator
Tags: AssureGO+, Portal, Home Screen, Install, Chrome, Safari, Android, iOS, Desktop, Mobile, Shortcut, Progressive Web App, PWA
Version/Region: All Assure versions, Global
Deprecated?: No
Important synonyms: Add to homescreen, install portal, browser shortcut, URL shortcut, mobile access, desktop shortcut, app icon
Suggested embedding keywords: AssureGO+ installation, add portal to home screen, Chrome install AssureGO+, Safari add to home screen, AssureGO+ shortcut, mobile portal access, desktop portal shortcut, progressive web app install