This article explains how to install the AssureGO+ Portal (a Progressive Web App (PWA) -- a web-delivered application that can be added to a device and launched like a native app, without requiring a download from an app store) as a shortcut on a Windows, macOS, or Linux desktop using Google Chrome. The process involves navigating to the AssureGO+ Portal URL in Chrome, optionally selecting forms for offline access, and then using Chrome's built-in install option to create a desktop shortcut. Once installed, the AssureGO+ Portal opens in a standalone window directly from the desktop icon.
AssureGO+ is a Progressive Web App (PWA) delivered through the web rather than as a natively installed application. AssureGO+ is built using common web technologies including HTML, CSS and JavaScript, and is designed to work on any platform that uses a standard-compliant browser. This means the browser environment directly affects whether AssureGO+ functions correctly.
Prerequisites
Before beginning, ensure the following are in place:
- Access to a published AssureGO+ portal URL
- Google Chrome installed on the desktop (Windows, macOS, or Linux)
- Appropriate device permissions to add home screen shortcuts
- The AssureGO+ Portal URL, obtained from the system administrator or Customer Success Manager
Installing AssureGO+ to Your Desktop via Chrome
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Notes and Considerations
- Multiple shortcuts: Users can add multiple AssureGO+ icons to their device by repeating the process with different portal URLs or form-specific URLs.
- Naming shortcuts: Use clear, descriptive names to distinguish between different portals or forms (for example, "Safety Observations" or "Incident Reporting").
- Browser compatibility: This feature is supported in Chrome (Desktop/Android) and Safari (iOS). Other browsers may not support home screen installation.
- Portal URL required: Users must obtain the correct portal URL from their system administrator, Customer Success Manager, or Customer Development Manager.
- Icon appearance: The shortcut icon may display the website's logo, a screenshot, or a default browser icon depending on portal configuration.
- Offline access: If the portal is configured for offline use, the installed shortcut will allow access to cached content without an internet connection.
Troubleshooting
| Issue | Cause | Resolution |
| No "Install" option appears in Chrome | Browser does not support the feature, or the portal is not configured for installation. | Ensure Chrome is being used. Verify the portal is published and configured for home screen installation. Contact the system administrator. |
| Shortcut icon displays a generic browser icon | Portal does not include a custom icon or manifest file. |
Contact the system administrator. For system administrators: 1. Navigate to Settings > Portal > Portal Dashboard. 2. Click the cog wheel icon and select Edit for the relevant portal 3. scroll down to the Branding section 5. upload a PNG logo (recommended 500 x 135 px) 6. Save & Close Users must reinstall the shortcut to see the updated icon. |
| Shortcut opens in browser instead of standalone mode | Shortcut was added via bookmark instead of the install option. | Repeat the installation process using the install option from the Chrome menu. |
| Portal URL does not load | Incorrect URL, network issue, or portal access restriction. | Verify the URL with the system administrator. Check internet connectivity. Ensure the device IP address is allowed if IP restrictions are enabled. |
| Shortcut disappears after device restart | Shortcut was not properly installed or device storage cleared the cache. | Reinstall the shortcut using the correct browser method. Check device storage settings. |
AI Metadata
- Product Area: AssureGO+, Portal
- User Role: End User, Field Worker, Safety Officer, Administrator
- Tags: AssureGO+, Portal, Desktop Install, Chrome, Shortcut, Progressive Web App, PWA, offline, home screen
- Version/Region: All Assure versions; all regions
- Important synonyms: add to desktop, install AssureGO+, browser shortcut, URL shortcut, desktop app, PWA install, AssureGO Plus
- Suggested embedding keywords: install AssureGO+ desktop, AssureGO+ Chrome shortcut, add portal to desktop, AssureGO+ offline install, progressive web app desktop, desktop shortcut AssureGO+, AssureGO+ PWA Chrome
- Relevant modules and cross-module implications: This article is scoped to AssureGO+ (Portal module). No cross-module implications. The desktop shortcut provides access to the AssureGO+ Portal which in turn connects to Portal Questionnaires and, where configured, Assure module records.