What Has Happened?

When a user navigates to https://sheassure.net without including their Customer Key (the unique identifier assigned to their organisation that forms the final part of their Assure URL), Assure cannot determine which customer site to load. Instead of the Assure login screen, the user is presented with the Evotix support contact page.

How to Fix It.

To access your Assure site, add your Customer Key to the end of the appropriate regional URL. The Customer Key is the unique name assigned to your organisation, for example CompanyABC.

Select the URL that matches your organisation's region:

Region, URL Format, Example

UK or Europe: 

https://sheassure.net/[CustomerKey]

 https://sheassure.net/CompanyABC

USA:

 https://usa.sheassure.net/[CustomerKey]

 https://usa.sheassure.net/CompanyABC

Asia-Pacific:

https://apac.sheassure.net/[CustomerKey]

https://apac.sheassure.net/CompanyABC

Tip: Bookmark the full URL (including your Customer Key) to avoid encountering this issue in future.

AI Metadata

Product Area: Assure, System Access, Login

User Role: All Assure users

Tags: Customer Key, login, access, support page, URL, sheassure.net, regional URL, UK, USA, APAC

Version/Region: All Assure versions; UK/Europe, USA, Asia-Pacific

Important synonyms: Customer Key = organisation key = site key; Support details page = support contact page; sheassure.net = Assure base domain

Suggested embedding keywords: support page showing instead of login, cannot access Assure system, missing customer key URL, Assure login URL format, sheassure.net customer key, why am I seeing support details, Assure access issue, correct URL to log in to Assure

Relevant modules and cross-module implications: This article relates solely to initial system access before any module is loaded. There are no cross-module implications.