This article explains why a user cannot see the Insights+ (the Evotix analytics and dashboarding tool integrated with Assure) menu after their user account has been updated with Insights+ Viewer or Designer access. The Insights+ menu does not appear immediately after access is granted. The Assure overnight batch process must run first before the menu becomes visible to the user. If access has still not appeared after 24 to 48 hours, the user should raise a support ticket at help.evotix.com.This article is scoped to Insights+ and the User Management area within Assure.
Why Is the Insights+ Menu Not Showing?
When an Admin user updates an Assure user account to grant Insights+ Viewer or Insights+ Designer access, the Insights+ menu does not appear for the user immediately. The Assure system uses an overnight batch process to update each user's menu display.
The Insights+ menu will only become visible to the user after the overnight process has run following the access change.
What to Do
Step 1: Wait for the Overnight Process
After granting Insights+ access on a user account, allow the overnight process to complete. The user should check for the Insights+ menu in Assure the following day.
Step 2: If the Insights+ Menu Is Still Missing After 24 to 48 Hours
If 24 to 48 hours have passed since the user account was updated and the Insights+ menu is still not visible, raise a support ticket at help.evotix.com for investigation.
Important Notes
- Insights+ must be enabled on your Assure instance before any user access can be configured. If Insights+ has not been enabled for your organisation, contact your Customer Success Manager to arrange this.
- Insights+ access is assigned per user in Assure via Settings > Organisational Configuration > Users, under the Insights+ Role field in the Permissions section.
- All users default to None (no Insights+ access). Access must be explicitly set to Viewer or Designer for the menu to appear.
- The user's email address must be unique across the system before Insights+ access can be saved on their profile.
Insights+ Role Options
| Role | What the User Can Access |
|---|---|
| None | No access to Insights+. Default setting for all users. |
| Viewer | Can access the View option within the Insights+ menu to view dashboards. |
| Designer | Can access View, Design, and Dashboard Management within the Insights+ menu. Designer access is a separately purchased licence; most customers have Viewer access only. |
Troubleshooting Summary
| Symptom | Cause | Resolution |
|---|---|---|
| Insights+ menu not visible immediately after access is granted | The overnight batch process has not yet run | Wait for the overnight process to complete. The menu will appear the following day. |
| Insights+ menu still missing after 24 to 48 hours | Configuration or provisioning issue requiring investigation | Raise a support ticket at help.evotix.com |
| Insights+ Role field not visible on the user profile | Insights+ has not been enabled on the Assure instance | Contact your Customer Success Manager to enable Insights+ |
| Error on saving Insights+ access: "Insights+ requires each user have a unique email" | The user's email address is shared with another account | Ensure each user has a unique email address before assigning an Insights+ Role |
AI Metadata
- Product Area: Insights+, User Management, Organisational Configuration
- User Role: System Administrator (to grant access); Assure user with Insights+ access (to use Insights+)
- Tags: Insights+, Insights menu, Insights Viewer, Insights Designer, overnight process, user access, Assure configuration, Insights+ Role
- Version/Region: Assure (All Versions, All Regions); applicable to customers with Insights+ enabled
- Important Synonyms: Insights+ = Insights = Insights Plus = analytics dashboards; overnight process = overnight batch = overnight run; Viewer = Insights Viewer licence; Designer = Insights Designer licence; Insights+ Role = Insights access type; None = no Insights+ access
- Suggested Embedding Keywords: Insights+ menu not showing, Insights menu missing Assure, how to get access to Insights Assure, Insights not appearing, overnight process Insights+, grant Insights+ access, Assure Insights Viewer Designer, Insights+ Role column user, why can't I see Insights in Assure
- Relevant Modules and Cross-Module Implications: This article is scoped to the Insights+ module and User Management area within Assure (Settings > Organisational Configuration > Users). Insights+ access is configured per user at the individual level. The Insights+ menu only becomes visible after an overnight batch process runs following the access change. No cross-module configuration is required beyond assigning the Insights+ Role on the user record.