This article addresses a specific issue in Assure where users can access the Insights+ menu but cannot see any Dashboard Widgets within the Insights+ area. This is a support escalation scenario. Users experiencing this issue should raise a Support ticket and include the specific diagnostic details listed below. This article does not resolve the issue directly; it guides administrators and users on how to report the problem correctly so that the Evotix Support team can investigate.
Cross-module note: This issue relates to the Insights+ module (the Evotix analytics and dashboarding tool) within Assure (the Evotix health, safety, and risk management platform).
If users have access to the Insights+ menu when logging in to Assure but cannot see any Dashboard Widgets (the visual chart and data panels displayed within the Insights+ area) after entering Insights+, this indicates a configuration or provisioning issue that requires investigation by the Evotix Support team.
What to Do
Raise a Support ticket via help.evotix.com and include as much information as possible.
Information Required
Include the following details in the Support ticket:
- Name of the affected user(s) - the full name(s) of the Assure user account(s) experiencing the issue
- Error Code presence - confirm whether the affected user(s) are receiving an error code
- Error Code value - if an error code is displayed, provide the exact error code text
- Dashboard menu visibility - confirm whether the Dashboard menus (for example, the navigation options within Insights+) are visible to the affected user(s), even if the widgets themselves are not displaying
AI Metadata
- Product Area: Assure, Insights+
- User Role: System Administrator, Assure user with Insights+ access (Viewer or Designer role)
- Tags: Insights+, Dashboards, Dashboard Widgets, Insights menu, support ticket, troubleshooting
- Version / Region: All regions; applicable to customers with Insights+ enabled
- Important Synonyms: Insights+ = Insights = analytics dashboards; Dashboard Widgets = data panels = chart widgets; Assure = the main Assure system
- Suggested Embedding Keywords: users can't see dashboards Assure, Insights+ no dashboard widgets, Insights menu visible no dashboards, Assure dashboards not showing, raise support ticket dashboards, dashboard widgets missing Insights
- Relevant Modules and Cross-Module Implications: This article is scoped to the Insights+ module within Assure. Insights+ access is configured per user via Settings > Organisational Configuration > Users (Insights+ Role set to Viewer or Designer). If access has been granted but the Dashboard Widgets are still not visible, this may be related to the overnight batch provisioning process, user permissions, or a system-level configuration issue that the Support team must investigate.