Summary:
This article explains how Learns gamification features—points, leaderboards, and awards—work to enhance learner engagement and motivation. It covers how points are allocated for completing courses and stages, how leaderboards rank learners, and how awards recognize achievements.
In this video we talk about points allocation for completing courses; leaderboards and awards.
Prerequisites:
- Active Learn account
- Administrator role (to configure points, leaderboards, or awards)
- Leaderboard feature must be enabled by an administrator
- Content structure configured with courses and stages
- User access permissions to view assigned content
Problem/Intent:
Users and administrators need to understand how Learn's gamification features function to:
- Motivate learners through points-based achievement systems
- Encourage healthy competition via leaderboards
- Recognize and reward course completion and milestones
- Track learner engagement and progress
- Configure and manage gamification settings to align with organizational goals
Steps:
For Learners: Viewing Points and Leaderboard
- Log in to the Learn platform using valid credentials.
- Navigate to the Leaderboard section from the main menu.
- View the current leaderboard standings, which display learner rankings based on total points earned.
- Review points earned for completing stages and courses.
- View any awards received for achieving specific milestones or completing required training.
For Administrators: Configuring Points and Leaderboards
- Log in to the Learn platform as an administrator.
- Navigate to the administration or settings panel.
- Access the Leaderboard configuration section.
- Enable or disable the Leaderboard feature globally for all users, or configure visibility settings for individual users.
- Define point allocation rules for course stages and completions.
- Set up awards tied to specific achievements, such as completing a learning pathway or reaching a points threshold.
- Assign courses as required training or as part of a learning pathway to ensure points are awarded appropriately.
- Save configuration changes and communicate gamification rules to learners.
For Administrators: Managing Awards
- Navigate to the awards management section in the Learn platform.
- Define award criteria based on points thresholds, course completions, or learning pathway milestones.
- Assign awards to learners manually or configure automatic awards based on achievement triggers.
- Review and update award settings as needed to reflect organizational training goals.
- Monitor award distribution to ensure alignment with engagement objectives.
Notes & Warnings:
- Points are awarded only for completing stages within courses, not for partial progress.
- Leaderboard visibility can be controlled at the global level or per individual user.
- Disabling the leaderboard for a user does not remove their points; it only hides the leaderboard from their view.
- Awards and points settings should be configured before launching training programs to ensure consistency.
- Recurring training courses can be set up to award points upon each completion cycle, supporting ongoing engagement.
- Administrators must ensure that point allocation aligns with organizational training policies and objectives.
Examples:
Example 1: Learner Views Leaderboard
A learner logs in to Learn, navigates to the Leaderboard section, and sees they are ranked 5th with 120 points. They view a list of recent awards, including "Pathway Completed" for finishing a required learning pathway.
Example 2: Administrator Enables Leaderboard
An administrator enables the Leaderboard feature for all users, sets point values for stage completions (e.g., 10 points per stage), and configures an award for learners who reach 100 points.
Example 3: Recurring Training Points
An organization sets up a recurring Fire Safety course to be completed annually. Each time a learner completes the course, they earn 20 points, contributing to their leaderboard ranking and eligibility for annual safety awards.
Troubleshooting:
Issue: Leaderboard not visible to learners
Cause: The Leaderboard feature is disabled globally or for the specific user.
Diagnostic Steps:
- Verify that the Leaderboard feature is enabled in the Learn administration settings.
- Check individual user settings to ensure leaderboard visibility is not disabled.
Resolution:
Enable the Leaderboard feature globally or for the specific user in the administration panel.
Issue: Points not awarded after course completion
Cause: Course stages are not configured to award points, or the learner did not complete all required stages.
Diagnostic Steps:
- Review course configuration to ensure points are assigned to each stage.
- Verify that the learner completed all stages required for point allocation.
Resolution:
Configure point values for course stages in the administration panel. Ensure learners complete all stages to receive points.
Issue: Awards not appearing for learners
Cause: Award criteria are not met, or awards are not configured correctly.
Diagnostic Steps:
- Review award criteria to ensure they match learner achievements.
- Verify that awards are correctly configured and enabled in the system.
Resolution:
Update award criteria or manually assign awards to eligible learners. Ensure automatic award triggers are correctly configured.
Issue: Learner points reset unexpectedly
Cause: Administrator action, system error, or misconfiguration.
Diagnostic Steps:
- Check recent administrative actions for any changes to learner records.
- Review system logs for errors related to points calculation.
Resolution:
Contact Evotix technical support if points reset without explanation. Restore learner points manually if necessary.
Related Articles:
- Managing The Learn Leaderboard
- Creating your Content Structure – Getting Started
- How to Manage Recurring Training in Assure
AI Metadata:
- Product Area: Learn
- User Role: Learner, Administrator
- Tags: gamification, points, leaderboard, awards, course completion, engagement, achievement tracking, learning pathways, recurring training
- Version/Region: Not version-specific
- Deprecated?: No
- Important synonyms: rewards, incentives, badges, recognition, ranking, engagement, motivation
- Suggested embedding keywords: Learn points, leaderboard visibility, award criteria, course completion points, gamification configuration, achievement tracking, recurring training points, learner engagement, learning pathway awards